Our promise is that if you contact us for help within the first 30 days of purchase and we cannot resolve it, we’ll provide a FULL REFUND 😊
Software compatibility is entirely a responsibility of the customer to check as we are the license seller, all software is provided by Microsoft and copyright of that company, hence refunds will not be provided for compatibility of the software.
Defective keycodes will be replaced or refunded depending on customer’s choice. Defective codes can only be proven by the company only with an output from Microsoft.
Software Planet does not take responsibility for any underlying local issues with the computer that could prevent the normal functioning of any software.
All Products sold by Software Planet include 3 months of support warranty (related to activation and setup process).